1. THE SKY’S THE LIMIT, not the language – managing the air travel:
- At the check-in desk,
- The Arrivals/Departures Lounge.What’s wrong? Problem-solving at the airport,
- Delayed, lost or damaged baggage – At the Lost Property,
- Completing the Property Irregularity Report (PIR).
2. A BUMPY RIDE? Not for a smooth-talker – on a bus:
- The art of speaking – communicating with a bus driver,
- What’s that noise? Reacting to emergency situations and technical problems),
- Tour commentaries – indicating position, city tours, superlatives.
3. HIT THE ROAD and avoid the barriers, language barriers – road transport:
- Car rental companies – checking car availability, making a reservation, special deals, rental preferences, modifying or cancelling the booking, car guide,
- It all happened so quickly… – reporting a car crash, describing an accident, recording an incident.
English for Tourism luty 2017
4. NOT A BED OF ROSES! – hotel English:
- Accommodation: hotel rooms, function rooms, room services and fittings,
- Hotel amenities.At the front desk: checking in/checking out,
- Hotel hierarchy,
- Guest service,
- How are we getting there? Describing a hotel location, asking directions,
- Handling complaints – dealing with common/unexpected problems, apologizing, maintaining the customer’s confidence, promising an action, Expressions of errors and damage.
5. IT LEFT ME SPEECHLESS – sightseeing:
- Providing a running commentary to the guests, sightseeing-related words and expressions,
- Tourist attractions – indicating positions, defining the style and design of a building, talking about the architecture of famous tourist attractions, adjectives, characteristic features,
- Places of historical interest – looking at the buildings/monuments in their historical context,
- An eloquent talk of a tour guide.Questions and answers.
6. T’S FOR YOUR OWN GOOD – travel guard.
- International travel insurance,
- Medical assistance services,
- Medical expenses. Personal accidents,
- Providing linguistic assistance to guests,
- Handling situations at the doctor’s and chemist’s.
7. I HAVE A LOT ON MY PLATE – restaurants and their services:
- Describing eating and drinking establishments.
- Safeguarding the welfare of your guests,
- Restaurant amenities and services,
- Personal attention – assisting taking orders,
- Recommending and comparing,
- What’s on the menu? – the classical menu structure, explaining dishes, food ingredients and recipes,
- Responding to customers’ comments on food.
8. MASTER OF CEREMONIES IN THE SPOTLIGHT – hotel entertainment:
- Making announcement of musicals, dance, live music, live bands
- Hosting talent shows, comedy shows, quizzes and games
- Vocabulary related to suggesting, inviting, encouraging,
- Running tournaments.
9. NO OBSTACLES PUT IN THE WAY – accessible tourism.
- Assisting people with disabilities and seniors,
- Describing tourist destinations, products and services accessible to the disabled,
- Vocabulary related to barrier-free destinations – infrastructure and facilities (eg. well-adapted hotel room, wheelchair accessible vehicles, accessible airport transfer
- Disability equipment such as wheelchairs, bath chairs and toilet raisers.